Privacy Policy
This Privacy Policy describes how SANTTY LTD (“SANTTY”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://santty.com
(the “Site”) or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Data Controller
SANTTY LTD
Registered in England and Wales
Company Number: 16800349
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
SANTTY LTD is the data controller responsible for your personal information under this Privacy Policy.
If you are located in the European Economic Area (EEA) or the United Kingdom, and have questions regarding data protection or wish to exercise your rights, you may contact us directly at support@santty.com
.
2. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date.
3. Information We Collect
Information You Provide Directly
We collect personal information you provide when using our Services, such as:
Basic contact details (name, email, address, phone number)
Order details (billing/shipping address, payment confirmation)
Account credentials (username, password)
Items viewed, added to cart or wishlist
Customer support communications
You may choose not to provide certain information, but this may limit your ability to use certain features.
Information Collected Automatically
We automatically collect certain data about your interaction with our Site (“Usage Data”) using cookies, pixels, and similar technologies. This may include:
Device and browser information
IP address
Time zone and location
Activity on the Site (pages viewed, time spent, etc.)
For details about cookies used through Shopify, visit:
👉 https://www.shopify.com/legal/cookies
Information from Third Parties
We may receive information from:
Shopify, which powers our online store
Payment processors (for payment and fraud prevention)
Analytics and marketing partners who help us understand and improve our Services
4. How We Use Your Personal Information
We use your information for purposes including:
Providing Services: processing payments, fulfilling orders, managing accounts, shipping, returns, and customer support.
Marketing and Advertising: sending promotions, offers, and tailored advertisements.
Security and Fraud Prevention: detecting and preventing unauthorized or fraudulent activity.
Communication: responding to inquiries, providing updates, and improving Services.
We may also process data to comply with legal obligations or defend our rights.
5. Cookies
We use cookies to operate and improve our Site, remember your preferences, and analyze traffic.
You can control or delete cookies through your browser settings, though some parts of the Site may not function properly if cookies are disabled.
If you are located in the EU or UK, non-essential cookies will only be activated after you provide consent through our cookie banner or settings tool.
6. How We Disclose Personal Information
We may disclose personal information to:
Service providers (IT, shipping, fulfillment, analytics, customer support)
Business and marketing partners (including Shopify)
Affiliates within our corporate group
Law enforcement or legal authorities, when required by law
In connection with a merger, sale, or other business transfer
We do not sell your personal information.
If you are a California resident, you may request further details about data sharing or opt out via support@santty.com
.
We also confirm that we do not sell or share personal information of individuals under 16 years of age.
7. User-Generated Content
If you post product reviews or public comments, this information becomes visible to others.
We cannot control how others use such public information and disclaim responsibility for any third-party use or disclosure.
8. Security and Retention
We use appropriate technical and organizational measures to protect your information.
However, no system is completely secure. Data transmitted online is done at your own risk.
We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
9. Your Rights and Choices
Depending on your location, you may have the following rights:
Access / Know: Request access to personal data we hold.
Delete: Request deletion of your personal information.
Correct: Request correction of inaccurate data.
Portability: Request data transfer to another provider.
Restrict Processing: Ask us to limit processing of your data.
Withdraw Consent: Withdraw consent for marketing or other activities.
Appeal: Challenge our decision if your request is denied.
To exercise any of these rights, contact us at support@santty.com
.
We may need to verify your identity before processing your request.
You may also opt out of promotional emails at any time using the unsubscribe link included in our communications. Non-promotional emails (such as order confirmations) will still be sent as needed.
10. Complaints
If you believe we have mishandled your data, please contact us at support@santty.com
.
You also have the right to lodge a complaint with your local data protection authority.
11. International Data Transfers
We may transfer, store, and process your information outside your home country, including in the United States.
Where required, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards approved by the European Commission or UK authorities.
12. Children’s Data
Our Services are not directed to children under 16, and we do not knowingly collect their information.
If you believe a child has provided us data, please contact us for deletion.
13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your data, please contact us at:
📧 support@santty.com
📍 SANTTY LTD
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom